How do I return an item?
PROBLEMS WITH ORDER: Please inspect merchandise at the time of receipt. Any problems must be reported within 72 hours of receipt. All claims of shortages must be made within 72 hours of receipt.
DAMAGED OR LOST ITEMS: If a part is lost or damaged in transit to you, please notify the carrier right away. Delivery is the responsibility of the carrier. File a damage report with the carrier and receive a claim number. If the damaged part is returned without filing a claim, the carrier will not be responsible and your loss will not be covered.
RETURNS: All merchandise is inspected when it leaves our store. All sales at IWE Rear Ends Only are considered final sale and returns for any reason must be authorized in advance. All returns must be accompanied with the bill of sale. You have 30 days to return items. Returns may be subject to a 20% restocking charge. (This charge is not in effect if you choose other merchandise of the same value). No returns on custom ordered parts. All returned items must be in original condition and in their original packaging, freight prepaid and insured.